Included with every service:
Condition and purpose
PLEASE READ THESE TERMS OF USE CAREFULLY. BY ACCESSING THIS SITE AND ANY PAGES THEREOF, YOU AGREE TO BE BOUND BY THE TERMS OF USE BELOW. IF YOU DO NOT AGREE TO THE TERMS OF USE MENTIONED BELOW, DO NOT ACCESS THIS SITE, OR ANY PAGES THEREOF.
If the service becomes unavailable for due to circumstances beyond control (such as, lockdown theft, fire, earthquake, or damage from an earlier hire contract), Rocket Filing will use its best efforts to offer the Client a suitable alternative. If Rocket Filing is unable to offer a suitable alternative, the Client will be entitled to a full refund of any monies paid to Rocket Filing, minus any costs Rocket Filing has incurred related to this booking.
When a payment of fee is made to Rocket Filing, the fees paid in advance is retained by Rocket Filing in a client account. Rocket Filing will only earn when the professional fee charged upon working on a client's matter. During an engagement, Rocket Filing earns fee at different rates and different times depending on the completion of various milestones. Refund cannot be provided for earned fee because resources and man hours spent on delivering the service are non-returnable in nature. Further, Rocket Filing can't refund or credit any money paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your order. Under any circumstance, Rocket Filing shall be only liable to refund only upto the fee paid by the client
If you are, for any reason, not entirely happy with your purchase, we are ready to issue a full refund, subject to deductions for legal documents fee, Government Fee already paid or any other expenses incurred by Rocket Filing for the services provided.
To request a refund you must contact us before submission of the forms or file to the respective registering authority. IF the forms are filed then it is considered as work done and no refund shall be done.
To claim refund, you are required to provide an email to helpdesk@rocketfiling.in
What we collect: We may collect the following information
- Name and Job title
- Contact Information including email address & phone number
- Demographic Information such as City, postcode,
- Other Information relevant to service enquiry, customer surveys and/or offers
Rocket Filing offers two filing modes
- Normal Filing
- Express Filing
The completion of a task or filing speed solely depends upon the cooperation of the client. The period of Normal/ Express filing will only start to run after the submission of all the required documents or forms which are prescribed for the service by the Government / Ministry/ Department as the case may be and after the payment of fee prescribed by Rocket Filing.
Client / user is required to provide us all the documents which are required for the service within the time specified by the Rocket Filing. Rocket Filing will do all the required follow-up. Even after several follow-ups if the client /user is not responding or providing us the required information, we will initiate refund of the fee payed after deducting administrative charges and government fee paid if any.
The user agrees that Rocket Filing shall not be liable for any direct, indirect, incidental, special or consequential damages resulting from the use or the inability to use the service or for the cost of procurement of substitute goods and services or resulting from any goods or services purchased or obtained or messages received or transactions entered into through or from the service or resulting from unauthorized access to or alteration of user's transmissions or data, including, but not limited to damages for loss of profits, use, data or other intangibles, even if Rocket filing has been advised of the possibility of such damages. The user further agrees that Rocket Filing shall not be liable for any damages arising from interruption, suspension or termination of service, including, but not limited to direct, indirect, incidental, special, consequential or exemplary damages, whether or not such interruption, suspension or termination was justified, negligent, intentional or inadvertent.
Any controversy or claim arising out of or relating to this Agreement or Rocket Filing services shall be settled by binding Arbitration in accordance with laws of India. Any such controversy or claim shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any claim or controversy of any other party. Any other dispute or disagreement of a legal nature will also be decided in accordance with the laws of India, and the Courts of Thiruvananthapuram shall have jurisdiction in all such cases.
If you have any grievance regarding out services kindly drop an email to helpdesk@rocketfiling.in
Payment Conditions
- In order to start processing your order at Rocket Filing we require upfront payment for the service you have selected.
- Rocket Filing will never allow credit for our clients as it requires Government fee and Third party fee.
- The Client agrees to pay all applicable: (a) GST tax and any other government taxes or duties; and (b) bank charges, payment gateway charges on transfers.
- Rocket filing reserves the right to change any service booking according to the resources available and as per the Filing Speed selected by the cient.
- Cancellation of order is not possible once the payment has been made. No refunds will be given except in the event of cancellation or non-performance of service by Rocket Filing.
- If the service becomes unavailable for due to circumstances beyond control (such as, lockdown theft, fire, earthquake, or damage from an earlier hire contract), Rocket Filing will use its best efforts to offer the Client a suitable alternative. If Rocket Filing is unable to offer a suitable alternative, the Client will be entitled to a full refund of any monies paid to Rocket Filing, minus any costs Rocket Filing has incurred related to this booking.
- When a payment of fee is made to Rocket Filing, the fees paid in advance is retained by Rocket Filing in a client account. Rocket Filing will only earn when the professional fee charged upon working on a client's matter. During an engagement, Rocket Filing earns fee at different rates and different times depending on the completion of various milestones. Refund cannot be provided for earned fee because resources and man hours spent on delivering the service are non-returnable in nature. Further, Rocket Filing can't refund or credit any money paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your order. Under any circumstance, Rocket Filing shall be only liable to refund only upto the fee paid by the client.
- The client is required to provide all the documents which are required as prescribed by the Government / Ministry / Departments as the case may be and the filing period of Rocket Filing will start only after all the documents or requirements are satisfied by the client.
- Rocket Filing only guarantee the speed of processing the file and filing of such application with the Government/ Ministry / Department concerned and Rocket filing in any circumstances do not guarantee about the time taken by the Government/ Ministry / Department concerned for processing the same